Question 1

Will my property be on Airbnb?

Accepted Answer

Airbnb is one of the platforms we use to showcase your property and help it be found. Airbnb is the largest and most known platform. When housing is needed it is the first place people look however Hidden Gems Management does not cater to people looking for a short term stay or a vacation property. Our primary focus is helping the people in the community. We cater to insurance claims and relocations.

Question 2

Who are you catering to?

Accepted Answer

While most people pursue the leisure market, Hidden Gems Management pursues the corporate market.

Question 3

Who are your corporate clients?

Accepted Answer

Hidden Gems Management provide housing for:
1. Insurance Temporary Housing for families displaced by damage to their home
2. Military Relocations
3. Traveling Professionals
4. Families that are waiting for their new home to be completed

Question 4

How will I know my property will be taken care of?

Accepted Answer

Hidden Gems Management guarantees it. In addition to that we take 2 large security deposits, one refundable and one non-security from our corporate clients. The tenants we work with are upstanding citizens of your area that unfortunately have been displaced due to damage of their own home. They are the service men and women moving to the area and waiting for their furniture to arrive from their last duty station. They are your neighbors that are moving from the neighborhood to their new home in another neighborhood and their house is not quite complete. It's in their best interest to make sure they don't ever damage or leave the property a mess during their stay.

Question 5

How do you care for my property?

Accepted Answer

Because of the caliber of companies and tenants we work with, we make sure the property is always clean, pristine and in immaculate condition. We require bi-weekly professional cleanings for all stays.

Question 6

Will cameras be installed?

Accepted Answer

Yes, there will be exterior cameras. At a minimum, there will be three cameras. The Ring doorbell camera, a camera pointing at the front door, and the third camera pointing at the driveway. Tampering with either device is strictly prohibited and will result in a $500 fine. Tampering includes, but is not limited to: covering, blocking, turning, or removing. This also includes our doorbell. There is NO cameras or surveillance located inside the home.

Question 7

How do you ensure there is no smoking in my home?

Accepted Answer

Each home will be equipped with a WYND (https://hellowynd.com/pages/sentry)sensor, which alerts Hidden Gems Management and the tenant that cigarette smoke was detected.

Question 8

How do you screen your guest?

Accepted Answer

We have a strenuous and detailed filtering process for our tenants that include background and financial.

Question 9

Will you be contacting me for things that need to be fixed on the property?

Accepted Answer

Hidden Gems Management will never contact you for minor fixes i.e. doorknobs, light bulbs, toilet clogs, and things of that nature. All those things are taken care of by our maintenance team. If it is not catastrophic, you will never hear from us.

Question 10

Do you carry any insurance?

Accepted Answer

Yes. We carry a policy on each of our homes for up to $1M if any damages occur.

Question 11

Will I be paid if there are no corporate clients staying?

Accepted Answer

Whether or not we have clients that stay, you will always be paid rent every single month guaranteed.

Question 12

I'm worried about having the rent paid

Accepted Answer

Long term rental tenants don't have to pay rent under the federal moratorium . As a business, Hidden Gems Management does not have that protection. So your rent is always guaranteed.

Question 13

Why do you want my property?

Accepted Answer

Hidden Gems Management is looking to lease your property because there is tremendous demand in the area and we are looking to fill that demand.

Question 14

Does Hidden Gems Management need more properties?

Accepted Answer

Due to the demand in the area, Hidden Gems Management is also interested in an ongoing relationship with you where we could potentially lease more of your properties.

Question 15

Do you have a quiet hour rule?

Accepted Answer

Yes. Quiet hour rules is 9 PM - 9 AM.

Question 16

Will parties be allowed?

Accepted Answer

No parties will be allowed. Each home will be equipped with WYND (https://hellowynd.com/pages/sentry)sensor. WYND will alert Hidden Gems Management and the tenant if it detects high noise levels or crowding in your home.

Question 17

Will there be different people in the property every weekend?

Accepted Answer

No. In corporate housing, we cater to mid-term rental guests. These guest will stay a minimum of 30 days to a maximum of 11 months. The average turnover in corporate housing is 1 - 3 guests a year. Most stay 90 days or longer.